November 17, 2011

Renault Samsung Motors: N°1 customer satisfaction for the 10th year running

PRESS RELEASE Press contacts Document

For the tenth year running, the extensive survey held by Marketing Insight has ranked Renault Samsung Motors Number 1 for quality on the South Korean market.


The study assessed the degree of satisfaction of almost 100,000 customers or people intending to buy through a questionnaire on eight items divided into three categories:

  • Product quality (Initial Quality – Reliability – Design – Marketability)
  • Service quality (Sales - After-sales)
  • Customer satisfaction (Stress – Overall satisfaction)


Overall, Renault Samsung Motors is quality leader. In retail, the brand has won the top ratings for 6 out of 8 survey categories:

  • Initial Quality
  • Durability
  • Marketability
  • Satisfaction with Sales
  • Satisfaction with After-sales Services
  • Overall Satisfaction

" Carmakers can repay their loyal customers through high quality products and services," said Francois Provost, CEO of RSM . "We will give our best efforts to achieve even greater customer satisfaction by providing better services than the competition and maintaining our high product quality ."

Adoption of Wiztopic’s Blockchain Certification Platform

In order to safeguard its communication, Groupe Renault certifies its contents with Wiztrust since February 20, 2020. You can check the authenticity of our information on the website

Press contact

Find here our photos and videos folders corresponding to our latest news

About Groupe Renault

Find here our photos and videos folders corresponding to our latest news

To receive our news in real time, subscribe to our alerts and select your preferences.